Your Privacy is Our Priority

399 Vet Privacy Policy — Your Information, Your Rights

399 vetHere's everything you need to know about how your personal information is collected, protected, and used on — explained in plain English.

Updated: June 2026
~8 min read
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256-bit SSL
Encrypted
Data Protection
Secure
How we view your data
A quick summary of the key principles
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Encryption First

399 vetAll your data at - is protected with 256-bit SSL encryption — keeping your information secure both in transit and at rest.

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Your Data Is Never Sold

We never sell your personal information to third parties — not even to advertisers. That is an absolute policy we do not compromise on.

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Purpose-based use

Your data is used solely for service delivery, account verification, and legal compliance — nothing more.

Right to erasure

You may request deletion of your stored data at any time. We will action it within the limits of our legal obligations.

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Transparency First

399 vet We answer directly what data we keep and why — nothing is hidden.

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Notice before changes

If any significant changes are made to the Privacy Policy, you will be notified in advance by email or via a platform notice.

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399 vet By using the platform, you are considered to have read and accepted this Privacy Policy. If you have any questions, write to us directly at support@399vet.biz.

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What Information We Collect

399 vetThe following information may be collected when you open an account or use services at -. Each category includes a note on why it is needed.

Data Type Example Required to Collect?
Identity information Full name, date of birth, National ID number Yes
Contact Information Mobile number, email address Yes
Financial Information BKash/Nagad number, transaction history Yes
Device information IP address, browser, device model Automatic
Usage Data Games played and login activity Automatic
Verification Documents NID/passport photo (KYC) When required

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How Information is Collected

Some information is collected directly from you, and some is collected automatically:

  • Information you provide directly: During registration forms, KYC verification, customer support interactions, and payment method confirmation.
  • Automatic Collection: When you 399 vetWhen you use the website or app, device and browsing data is collected via cookies and analytics tools.
  • Via third parties: Limited information may be received from payment providers (bKash, Nagad) and identity verification services.

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Why Your Information Is Used

399 vet Your information is used for the following purposes — and only these purposes:

  • To create and manage your account and ensure its security
  • To process payments and verify transactions
  • To fulfill legal obligations for age and identity verification
  • To prevent fraud, money laundering, and illegal activities
  • To provide customer support and resolve complaints
  • To improve your experience based on your preferences
  • To keep you informed on important matters such as security updates and policy changes
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Your information will never be sold to advertising services or shared with any party that may use it for commercial gain.


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Who your information is shared with

399 vet Data may be shared with specific parties under limited circumstances. In every case, strict confidentiality agreements are in place:

  • Payment partners: bKash, Nagad, Rocket — used solely to process payments.
  • KYC Services: Third-party verification providers during identity verification.
  • Technology Partners: Cloud and hosting services used to operate the platform — all data is stored in encrypted form.
  • Legal Authorities: To government authorities when required by court order or legal obligation.
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Outside of the circumstances listed above, your data is not shared with anyone — no marketing companies, data brokers, or other gaming platforms.


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Cookies & tracking technologies

Cookies are small text files stored on your device. 399 vet The following types of cookies are used:

  • Essential cookies: To keep your login session active and ensure security. These cannot be disabled.
  • Preference Cookies: To remember your language preference, theme, and other settings.
  • Analytics Cookies: To understand how the platform is being used — fully anonymized data.

All cookies except essential ones can be disabled from your browser settings. However, some features may not work as a result.


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Data protection measures

399 vet The following technologies and practices are used to protect your data:

  • 256-bit SSL/TLS encryption: Fully secured during data transmission.
  • Encrypted database: Stored data is also kept in encrypted form.
  • Two-Factor Authentication (2FA): An extra layer of security on your account.
  • Regular Security Audits: Third-party security experts conduct regular system audits.
  • Restricted Access: Only authorized staff can access specific data.
  • Secure Data Center: Data stored in ISO-certified data centers.

However, no data transmission over the internet can be guaranteed to be completely risk-free — so while we take every possible precaution, absolute security cannot be promised.


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How long your data is retained

Retention periods vary depending on the type of data:

  • For as long as your account is active: Your registration details, payment methods, and game history.
  • 5 years: Financial transaction records — retained in accordance with international financial regulations.
  • KYC Documents: At least 5 years after account closure — as required by legal obligations.
  • Support records: Up to 3 years.
  • Cookies & Session Data: Up to 1 year or until the session ends.

Data is securely deleted or anonymized once the retention period expires.


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Your Data Rights

399 vetYou have some important rights regarding your data at -:

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Right to access
You may request to view the information we hold about you.
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Right to Rectification
You may request corrections to any inaccurate or outdated information.
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Right to erasure
You may request deletion of your data within the bounds of applicable law.
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Right to Data Portability
You may request a copy of your data in a structured, portable format.
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Right to Object to Processing
You may object to the use of your data for specific purposes.
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Right to complain
Send any data-related complaints directly to us.

To exercise any of these rights, send an email to support@399vet.biz. We will respond within 30 business days.


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Policy on Minors
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Users under 18 Any information 399 vet does not intentionally collect data from minors. If we become aware that a minor has created an account, that account will be closed and the associated data deleted.

If a parent believes their child has accidentally created an account, please contact support@399vet.biz immediately. We will act swiftly.


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Privacy Policy Updates

399 vet reserves the right to update this Privacy Policy at any time. You will be notified depending on the nature of the change:

  • Minor Updates: The "Last Updated" date at the top of the page will be changed.
  • Major changes: Notice will be sent to your registered email or posted directly on the platform, at least 14 days before the changes take effect.

Continued use of the platform after any changes will be considered acceptance of the updated policy.


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Contact & Complaints

For any privacy-related questions or concerns, please reach out to our Data Protection Team:

  • Email: support@399vet.biz (Subject: Privacy Complaint)
  • Live Chat: 399 vet While logged in to the platform
  • Response time: Initial response within 7 business days

We take every complaint seriously and do our best to resolve it as quickly as possible.

Frequently Asked Questions
Common questions about accounts & security

399 vetTo register with us, you will typically need to provide your full name, mobile number, date of birth, and a password. An email address is optional, but providing one helps secure your account. Once you complete the form, an OTP will be sent to your mobile — verify it and your account will be active right away. The whole process takes just 2–3 minutes. If you wish to withdraw larger amounts, you may need to complete KYC verification using your National ID card at a later stage. All information provided is strictly protected and used solely for identity verification.

There are a few reasons your account may get locked — repeated incorrect password attempts, suspicious login activity, or a security verification requirement. First, 399 vetTry the "Forgot Password?" option on the login page — an OTP will be sent to your registered mobile number to reset your password. If that doesn't work, email support@399vet.biz directly or reach out via live chat. The support team will verify your identity and unlock your account promptly. Most cases are resolved within 30 minutes to 2 hours.
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Your data is protected — play with complete peace of mind

399 vetYour personal information is protected with the highest level of security. Trust us, play, and win.

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